"Unauthorized" or Error Message When Opening the Program

If you are unable to access your program due to "Unauthorized" or "Access Denied" errors

Pravina Chetty avatar
Written by Pravina Chetty
Updated over a week ago

If you are facing the "Unauthorized" or "Access Denied" error message when trying to access your course/preparation guide, the following tips should fix it: 

  • Go to your Mindvalley Dashboard and check if the course is there?

  • Have you tried using Chrome?
    For our programs, Chrome is the best choice for your surfing adventures on the internet and our programs work the best in this browser. Safari, Mozilla Firefox, and Internet Explorer are also good choices but if you want a sure bet, go for Chrome. You can download it here

  • Have you tried clearing your cookies?
    Cookies in your browser are pieces of information like credit card details, login name, and password, etc. that your browser remembers on certain pages so that you don’t have to. It is necessary to clear them once in a while. Read this article and clearing your cookies will be easy!

  • Log out and log back into your account or try using the Incognito mode of your browser.

If you went through all these steps, yet are still unable to access your program, please contact our customer support by clicking the chat icon at the bottom right of this page. Give us as many details (along with screenshots) as possible to explain the situation clearly. Our support agents will get back to you as soon as possible.

To contact Mindvalley’s Customer Support team directly, please visit this page: HERE and click on any of the Contact Us links.

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