We try to make refunds and exchanges as easy and hassle-free as possible.
You can now refund a quest by yourself through the billing section of your account.
Steps to do a One-Click Refund
1. Log into your Mindvalley Account and click on the Profile icon on the top right-hand corner.
2. Click on Billing and scroll down to the Payments History.
3. You will see the option under the program name, click Refund.
4. This will open to the self refund page. When you are here click Cancel and Refund.
Once you initiated the refund, you will receive a confirmation email within 48 hours.
- If you do not receive your refund confirmation email within 48 hours, please contact Customer Support by clicking on the chat icon on the bottom right-hand corner.
Your refund will be reinstated in your account within 7-14 days. Do note that some banks may take longer.
- If you don't receive your refund within this time frame, please give your bank a call.
If you made an in-app purchase
Apple and Google have their own refund policies which we cannot control from our end. Nevertheless, it shouldn’t be a problem once you scroll through their helpful guides:
A full refund of the event ticket can be granted up to 45 days before the start date of the event. You must have requested the refund at least 45 days prior to the event to be eligible for the refund. Please fill in the Request form below to request a refund and to see more details regarding these refunds.
If you'd like to transfer your ticket to a future event or to a friend or family member, please see the event collection of articles for more information.
Click here if you would like to request a refund/transfer of your event ticket.
Evercoach and Soulvana
You can request a refund for Evercoach and Soulvana by clicking the button below and filling out the refund form.
How to Exchange Your Program for Another Program
If you find that the program that you have purchased is not for you and are still within the refund policy, you can exchange that program for another one that is similarly priced. To do so, please contact our customer support by clicking the chat widget at the bottom right corner and write to us with the details of your request.