If you are eligible for a refund and once you fill out the refund request form, it should take between 3-5 business days for the money to reflect your bank account. If you do not see the amount by that time, please contact your bank to check for the status of this.
In some instances, it may take up to 7-10 business days. But we will make sure you receive your refund as early as possible.
Please note that for the physical packages, we require that you first send the package back to us before we process your refund (read more on returning physical packages here).
For and in-app refunds, these are handled by Apple and Google. You can find out more information here.
Didn't Receive Your Refund?
Did you pay with PayPal?
Please head over to PayPal and check if the amount has arrived in your PayPal account. If this is not the case, take a look at your pending payments. At times, PayPal requires you to claim the amount transferred to you, in which case you will need to click on the link in the email you have received from PayPal.
Did you pay with a credit card?
Waiting for more than 7 working days?
It’s time we have a chat! Please drop a few lines explaining the situation using the chat widget on the lower-right corner. An agent from our support team will get back to you soon!
Information to send us:
Please send us the last 4 digits of the card that you used or your PayPal email address to track this.