Why Am I Charged VAT?
European Union and UK
In January 2015, the EU passed a law that requires companies to charge VAT for products based on the location of the customer (You) instead of the location of the company (Mindvalley).
Please know that the Value Added Tax or VAT is a consumption tax added to goods and services, so, it applies to everybody: citizens or businesses. Nevertheless, businesses with a valid VAT number can be exempt from it.
Please click here to check the European Commission's regulations for EU citizens (individuals) buying online electronically supplied services. It states that the seller will charge the VAT rate applicable in the country where you are established, have your permanent address or usually reside.
If you select an EU country for your billing address on the checkout page, the taxes are automatically included. Please note that our sales pages also mention that EU customers will be charged VAT. (Add your VAT number without spaces in between)
You can always see the amount adjusted on the checkout page after choosing your country of residence and before completing your purchase so that you are aware of the amount charged as Value Added Tax before you make a decision.
From July 1st, 2020, the Australian taxation office made some changes to the way that GST (Good and Services Tax) would be collected, and from 1st July 2020 onwards, if you buy imported services and digital products electronically, you may be charged goods and services tax (GST).
Please check the following posts of the Australian taxation office about this:
If you have a valid VAT number, you can be exempt from the VAT. We have a section in all of our checkout pages where you can input your VAT number. This will automatically exempt you from the VAT and bring the tax down to zero. For more information on the VAT exemption, please contact the tax agency of your country.
Please note that you would need to contact your country tax authorities to request a refund for the VAT.
I added my VAT number but I still got charged?
This happens when you add a space between the letters and numbers. Your VAT number should have no spaces when you type it in. (For example: DE1234567 )
If you have a valid VAT ID and you have already completed the purchase please contact our Customer Support via the chat icon. Do note that we are unable to refund the VAT amount, so we may only refund the full amount of your purchase, and you may purchase it again with your VAT ID.
Alternatively, you may contact your local tax office to request for a refund of that VAT amount.