If you haven't received your order, please follow these troubleshooting steps:
First, please check out this article on how much time it takes to ship Mindvalley products to different destinations (US/Canada and International) and also this article on how to track your shipment order.
- If the status is delivered but you did not receive it, please get in contact with the mailing company that is stated on the website - this will help resolve the situation faster since you'll be talking directly to the local company which is responsible for your package.
- If you didn't receive your order for more than 3 weeks already please contact our customer support by clicking the support icon at the bottom of the page. It would be extremely helpful if you provide us with:
- The email address you used to make the purchase
- Order tracking number for your shipment
- And the name of the program that you ordered
We'll do everything necessary to make sure this situation is resolved and you can finally get your package and start learning with the top quality Mindvalley program you've just purchased :)