A refund can be made for your program or subscription through the Billing section of your account **. You can use any device with a web browser to request a refund but not through the Mindvalley App.
**Note that the refund policy does not apply to trial memberships**
Please keep in mind that all Mindvalley subscriptions are set to autopay, which means the system will charge you automatically on your renewal date and all renewal payments are non-refundable. However, we do some exceptions for customers with special circumstances. Please fill in this form HERE and our team will look into your request. To avoid any charges, you must cancel the subscription prior to the renewal. You can find more information on how to cancel your subscriptions HERE.
Here are the steps on how to request for a refund:
You will find the option for a refund under Payment History in the Billing Section of your profile:
1. Log into your Mindvalley Account and click on the Profile icon on the top right hand corner.
2. Click on Billing and scroll down to the Payments History.
3. You will see the option under the program name, click Refund. If you don't see this sentence in your account, it means you are no longer within the refund policy timeframe and you're not eligible for a refund.
4. This will open to the self refund page. When you are here click Cancel and Refund.
Once you initiated the refund, you will receive a confirmation email within 48 hours.
If you do not receive your refund confirmation email within 48 hours, please contact Customer Support by clicking on the chat icon on the bottom right hand corner of the main page of our Support Center
Your refund will be reinstated in your account within 7-14 days. Please note that some banks may take longer.
If you don't receive your refund within this time frame, please give your bank a call.
If you made an in-app purchase
Apple and Google have their own refund policies which we cannot control from our end. Nevertheless, it shouldn’t be a problem once you scroll through their helpful guides: