Here are some quick troubleshooting hacks which help resolve the Soulvana app issues 90% of the time.
Pull down your screen to refresh the app
Log out and log back into your account (if you have a paid subscription, please make sure that you are using the correct email address)
Uninstall and reinstall your Soulvana app
Reboot your device
If you have an existing subscription and see the offer to sign up for a free trial or premium subscription, please try closing the offer first and accessing your immersions as usual.
If these steps didn't resolve the issue please contact our customer support by clicking the chat button at the bottom right corner of the page and let us know the following:
The model of your device
The version of the Soulvana app that you are using
Any important information such as screenshots, video recording or a more detailed description of your experience
With these, we will be able to investigate your issues more quickly & effectively in order to provide you with a resolution. You can rest assured that we are committed to delivering the best possible experience for our beloved users and will get back to you soon.