Getting Started, Account, Program Access, Troubleshooting

Getting started on Mindvalley, navigating your account, finding your program and troubleshooting

Greta Kesa avatar Allan avatar Vishen Lakhiani avatar +2
19 articles in this collection
Written by Greta Kesa, Allan, Vishen Lakhiani and 2 others
Troubleshooting

How to Contact Mindvalley (for Support or other enquiries)?

Contact our customer service team (email, chat, phone) or other departments, depending on your question.
Vishen Lakhiani avatar
Written by Vishen Lakhiani
Updated over a week ago

How To Reset Or Recover Your Password

What to do if you've forgotten your password and how to reset it
Allan avatar
Written by Allan
Updated this week

Issues with App: Basic Troubleshooting

Our best tips for troubleshooting issues with your Mindvalley Mobile App
Allan avatar
Written by Allan
Updated over a week ago

Cannot Find Program or Bonus

If you are unable to locate your Quest, Course or Bonus on your account dashboard or if an existing program disappeared
Allan avatar
Written by Allan
Updated this week

Delete Cookies

How to delete the cookies & browsing data of your internet browser
Allan avatar
Written by Allan
Updated this week

My Program Disappeared

If your program disappeared from your Mindvalley account or App
Allan avatar
Written by Allan
Updated this week

Cannot Access My Old Course (Purchased Prior To 2014)

If you're having trouble accessing your old courses or if your old course disappeared
Allan avatar
Written by Allan
Updated this week

"Unauthorized" or Error Message When Opening the Program

If you are unable to access your program due to "Unauthorized" or "Access Denied" errors
Allan avatar
Written by Allan
Updated over a week ago

Video & Audio Issues

Troubleshooting video & audio issues on your browser or App
Allan avatar
Written by Allan
Updated over a week ago

Got Questions about Soulvana

Soulvana is a sub-brand of Mindvalley that offers a mobile app for online group meditations and advanced spirituality
Allan avatar
Written by Allan
Updated over a week ago